I'm at work. I went into work this morning and my boss asks me
"what are you doing here?"
I forgot a I requested today off. So I'm going home at 1. Lol.
I work as an academic advisor/counselor at a private college. I audit programs, update policies and procedures according to how central admin wants it for northern California, make sure students don't take unnecessary courses for their degree, other academic stuff and act as the liaison between them and the university.
In simpler words, I'm the one they complain to if they're upset and help solve their issues with the college. I also hold them accountable if they're complaint isn't valid and help them work through it.